General FAQ:

What payments are accepted and provided?

We accept cash, debit, or checks for purchases of bullion. We require a 10 day business hold on items paid for with checks. 

We accept cash, credit, debit, PayPal, and wire transfers on purchases of jewelry.

Do you offer financing?

We offer financing on everything except bullion and watches.

¿Cuál es su política de devoluciones?

All sales of fine watches, bullion clearance/final sale items and custom, sized, or engraved items are final. These items cannot be returned. All other purchased items may be returned by the customer to DGSE within 30 days of purchase for a full refund less 10% restocking fee. Returned items must be accompanied by their original receipt, box, invoice, laboratory report, appraisal, warranty certificate and associated component parts (e.g., bracelet links, screws) provided at the time of sale. Deposits are non-refundable and non-transferable.

Selling FAQ:

What kind of jewelry do you buy?

Wrist watches, vintage pocket watches, diamonds, wedding jewelry, earrings, bracelets, necklaces, class rings, inherited jewelry, costume/vintage/designer jewelry, cuff links, charm bracelets, cameos and pendants. You name it, we buy it!

What type of silver do you buy?

Sterling silver, silverware sets, platters, tea sets, candlesticks, gravy boats, pitchers, serving utensils, figurines, medallions, ornaments, napkin rings, trophies, antiques, frames, Franklin mint, Danbury Mint, and scrap silver.

What types of coins do you buy?

Silver dollars, silver coins (pre-1964), Indian head pennies, wheat pennies, buffalo nickels, trade dollars, proof sets, mint sets, US gold coins, graded coins, and all paper money (1860 – 1957).

Jewelry FAQ:

What kind of jewelry do you offer?

Fine jewelry, designer jewelry, custom designs, vintage, birthstone jewelry, antique accessories, antique engagement rings, costume accessories, loose diamonds and ring settings.

Do you have designer jewelry? If so, what brands?

Cartier, Tiffany, David Yurman, James Avery, Kendra Scott, Robert Coin, and Tacori.

We get new pieces and new designers in all the time — come in and browse!

Do you offer financing on jewelry?

Yes, we do upon approved credit. We also offer leasing options.

Is all your jewelry pre-owned?

No, we carry both pre-owned and brand new pieces. However, the majority of our Rolex watches are all pre-owned.

Do you sell simple silver jewelry?

Yes, we do. We carry necklaces, rings, bracelets, and more.

If we do not find the piece of jewelry that we want, can you order from catalogs?

Yes, we work with many vendors and can find what you are looking for.

Do you carry tennis bracelets?

Yes, we have a large selection of diamond tennis bracelets that are priced below retail.

Do you carry diamond stud earrings of all sizes?

Yes, we carry all types of diamond stud earrings.

Bullion FAQ:

What is the price of gold?

That depends on the current spot price. Check out our tracker at the top of our Bullion page.

What is trending the most?

Typically, we see a demand of U.S. Gold coins. As for silver, either a generic 1oz silver round or an American Silver Eagle.

What is fine gold?

Fine gold is pure gold which is 24-karat.

What do you pay the most for?

US Minted Gold and Silver coins.

What are the benefits of buying US Minted Coins?

The benefits of buying US Minted Coins is their credibility and acceptance. You can take US Minted coins to any dealer around the U.S. for an estimate and sale.

What kind of coins do you buy?

We buy all coins as long as they are collectible or have precious metal value.

Watch FAQ:

Are all Rolex and other luxury watch brands pre-owned?

The majority of our fine watches are pre-owned, although some were never worn and kept in original packaging.

Do you buy watches? Or can I trade it in?

Yes, we buy watches and we do offer trade-ins.

Do your watches come with a warranty?

All of our watches come with a 1 year warranty.

What models of fine watches do you offer?

We carry almost all of the major watch models for Rolex, Tag Heur, Breitling, Omega, Cartier, Piguet, and Citizen at discount prices.

Do you offer service on watches?

Yes, we do. We have a full-service watch center on site that can repair all major brands of watches.

Service & Repair FAQ:

What services do you offer?

We are a full-service watch and jewelry repair center.  Our in-house jewelers and watchmakers are ready to help with any of your jewelry or watch repair needs.  We can assist with services ranging from batteries to custom jewelry design.

How long does it take to repair my watch or jewelry?

Different repairs can take different lengths of time.  Batteries can take just a few minutes while a full watch service can take up to a month.  Similarly, some jewelry repairs may be completed while you wait while others could take more time. Speak to a sales representative to get more details on how long your repair will take.

How often should I bring my jewelry in for a checkup?

We recommend bringing your jewelry in every 6 months for a cleaning and to have the stones checked for tightness. Luxury watches can go 3 to 5 years between services.

How often should I have my jewelry or watch repaired at DGSE?

Bring your item in to any of our locations and speak to a sales rep.  We will go over your repair and write up a detailed repair ticket.  We will also go over how long your repair will take and how we will communicate with you during the repair process.

If you don’t see your question on our FAQ list, feel free to give us a call or stop by! We love to answer questions and help you find exactly what you’re looking for.